Payment

We currently use the Paypal format to accept electronic payment, Ohio residents will be charged their appropriate county sales tax.

Shipping

We will pay for shipping (as long as it is being delivered to an address in the continental USA). The standard method of shipping is via USPS Priority with delivery confirmation. Once the package has shipped, you will receive an email with the tracking number. Currently USPS Priority can deliver in the continental US within two to three business days. If you require international shipping or a faster method the cost will be added to your order. Please inquire before sending payment so arrangements can be made. All orders shipped via USPS can be insured at the customer's expense. For very large single orders, we may assess shipping and handling charges based on the actual weight of each order, we then add the charge to the subtotal on your order form.

Returns, Exchanges & Customer Satisfaction

Your satisfaction is important to us. If for any reason you are not satisfied with your order, the items may be returned up to 14 days from your invoice ship date. Items returned after 14 days may be subject to a 25% restocking fee. Items are not returnable after 30 days. Returns are for exchange or credit only, minus any shipping or handing charges. Items must be returned in original condition, with a copy of your original invoice. We encourage your testimonials and input so we can improve.

Packaging

Each item comes in our signature pink gift box with a bow. We then place it in a larger box with plenty of padding to assure that your item will make it to you safely.

Product Variation

Items sold on OOgallery.com are hand-crafted. Like any handmade product, the metal and beads that are used are subject to slight variations in color, size and finish. The items seen on this site are the actual items for sale. We do our best to show actual colors through our high-quality photographs, however, there might be slight variation. These variations are beyond our control and only add to the quality, value, charm and versatility of the product.